Global NOC’s Services
The Global NOC works with each of its clients to develop a suite of services that fits the client's exact needs. These services fall into 4 general categories:

24x7x365 Service Desk and Ticket Coordination: The Global NOC Service Desk is fully staffed at all times. It offers proactive network health monitoring; immediate professional, personal customer service; and trouble ticket creation/coordination.

Expert Network Engineering: Once an issue has been created with the Global NOC Service Desk, an engineer from the Global NOC Engineering team handles that issue from start to finish, eliminating handoffs. Global NOC engineers provide Tier1, Tier2, and Tier3 support for virtually any type or scope of network, from a regional DWDM network to a national IP network.

Network Design: The Global NOC has proven expertise in collaborating with network owners on network design, specifically with an eye on the operational needs of networks.

Network Installation: As networks grow and evolve, the Global NOC provides installation services as needed. We have a history of highly qualified installations in carrier-class facilities. This service includes everything from staging to shipping, final installation, and documentation and turn-up.

Please contact us today to learn how we may customize our services to meet your needs.